Privacy Policy
Last Updated: 18th June 2026
Who We Are
At Cassie Creates we are committed to protecting your privacy and handling your personal information responsibly.
If you have any questions about this Privacy Policy or how we use your data, please contact us at:
Email: cassiescreatesstudios@gmail.com
Website: www.cassiecreates.co.uk
Information We Collect
When you visit our website, place an order, subscribe to our newsletter, or contact us, we may collect the following information:
Name
Email address
Billing address
Delivery address
Telephone number (if provided)
Order details and purchase history
Information provided when contacting us
Newsletter subscription preferences
Website usage information collected through cookies and analytics tools
How We Use Your Information
We use your personal information to:
Process and fulfil orders
Deliver personalised products
Communicate with you regarding your order
Respond to enquiries and customer service requests
Send marketing emails where you have provided consent
Improve our website, products and services
Comply with legal and tax obligations
Legal Basis for Processing
Under UK data protection law, we process your personal information on the following legal bases:
Contract: To process and fulfil your orders.
Consent: For newsletter subscriptions and marketing communications.
Legitimate Interests: To improve our website, services and customer experience.
Legal Obligation: To comply with applicable laws and regulations.
Marketing Communications
If you subscribe to our newsletter, we may send you emails about new products, promotions and business updates.
You can unsubscribe at any time by clicking the unsubscribe link included in our emails or by contacting us directly.
We will only send marketing emails where you have given your consent or where permitted by law.
Payments
Payments are processed securely through our payment providers. We do not store or have access to your full payment card details.
Third-Party Services
We may share your information with trusted third-party service providers where necessary to operate our business, including:
Shopify (e-commerce and checkout services)
Squarespace (website hosting and management)
Payment processors
Delivery and shipping providers
Email marketing providers
Website analytics providers
These providers only receive the information necessary to perform their services and are required to protect your data.
Cookies
Our website uses cookies and similar technologies to improve your browsing experience, analyse website traffic and support website functionality.
You can manage cookie preferences through your browser settings.
Data Retention
We retain personal information only for as long as necessary to:
Fulfil customer orders
Maintain business records
Meet legal, accounting and tax obligations
Resolve disputes and enforce agreements
When information is no longer required, it will be securely deleted or anonymised.
Your Rights
Under UK data protection law, you have the right to:
Request access to your personal information
Request correction of inaccurate information
Request deletion of your personal information where applicable
Object to certain processing activities
Restrict processing in certain circumstances
Withdraw consent for marketing communications at any time
Request a copy of your personal information
To exercise any of these rights, please contact us using the details above.
Complaints
If you are unhappy with how we handle your personal information, please contact us first so we can try to resolve your concerns.
You also have the right to lodge a complaint with the Information Commissioner's Office (ICO).
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices or legal requirements.
Any updates will be published on this page, and the revised date will be updated above.